Effective date: June 2, 2026
This Privacy Policy explains how Hyrexia ("we," "us," or "our") collects, uses, discloses, and protects personal information when you use our website, applications, and related services (the "Service"). It applies to all users regardless of location.
This Policy is provided for general information and does not constitute legal advice. Our Terms and Conditions and Terms and Conditions (International) govern your use of the Service, including recording consent for interview sessions.
1. Privacy principles
We handle personal information responsibly and in line with applicable privacy laws, including Canadian privacy principles under PIPEDA and substantially similar provincial legislation, and — where applicable — the EU/UK GDPR, U.S. state privacy laws, and other local privacy regimes.
2. Information we collect
- Account and profile information — name, email address, authentication credentials, timezone, and preferences you provide during registration or in settings.
- Resume and uploaded files — documents you upload (e.g., PDF, DOCX) and derived parsed or AI analysis data.
- Interview session data — audio, video (where enabled), transcripts, scores, evaluations, hiring-style recommendations, and session metadata.
- Billing and wallet records — credit purchases, usage deductions, and transaction history (payment card details are processed by our payment provider, not stored by us).
- Support and communications — messages you send through contact forms or support channels.
- Technical data — limited logs needed to secure, operate, and troubleshoot the Service.
3. How we use information
- To create and manage your account and deliver the Service.
- To run AI features, including interviewers, evaluators, resume analysis, and coaching tools via our infrastructure and subprocessors.
- To process payments, manage credits, prevent fraud, and comply with law.
- To respond to support requests, enforce our terms, and protect users and the Service.
- To send product updates or interview tips where you have opted in to marketing communications.
- To improve reliability, security, and product quality.
4. Legal bases and consent
We collect and use personal information with your consent where required, including when you create an account, accept this Privacy Policy, participate in recorded interview sessions, or opt in to marketing. We may also use information where necessary to perform our contract with you, comply with legal obligations, or pursue legitimate interests that are not overridden by your rights (such as securing the Service).
Where required by applicable law, we rely on lawful bases such as contract performance, legitimate interests, consent, and legal obligation. You may withdraw consent where processing is consent-based, without affecting prior lawful processing.
5. Interview recordings
When you start or participate in an interview session, we capture and process audio, video (where enabled), transcripts, and related metadata as described in our Terms. Recordings are used to provide playback, AI evaluation, billing where applicable, troubleshooting, and product improvement. You are responsible for using the Service in compliance with applicable recording and consent laws in your jurisdiction.
6. Storage and cross-border processing
Content may be stored on servers operated by us or trusted providers (including cloud storage, real-time communications, and AI/voice providers). Data may be processed or stored in Canada, the United States, or other countries where our providers operate.
Where personal information is transferred across borders, we take reasonable steps to require comparable protection by contract or law. Where you are in the European Economic Area (EEA), United Kingdom, Switzerland, or another jurisdiction restricting cross-border transfers, we implement appropriate safeguards where required (such as Standard Contractual Clauses or equivalent mechanisms), in addition to technical and organizational security measures.
7. Retention
We retain personal information only as long as needed for the purposes described in this Policy or as required by law. Interview video recordings are subject to a limited retention period (by default, a few days after session completion, configurable by us), after which video files are removed from storage while related transcripts, evaluations, and billing records may be kept longer where permitted and necessary.
When you delete your account through settings, we delete or anonymize associated data subject to legal retention requirements and backup cycles.
10. Your rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information; restrict or object to certain processing; withdraw consent; lodge a complaint with a supervisory authority (e.g., in the EEA/UK or with the Office of the Privacy Commissioner of Canada); or opt out of certain processing under U.S. state laws where applicable.
You can export your data or delete your account from Privacy & data settings. To make other privacy requests, contact us via Contact us. We may verify your identity before responding. Some rights may limit features you can use.
11. Children
The Service is not directed to individuals below the minimum age required in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us so we can take appropriate steps.
12. Security
We implement technical and organizational measures designed to protect personal information, including encryption in transit, access controls, and secure infrastructure practices. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
13. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the revised Policy on this page with an updated effective date. Material changes may be communicated through the Service or by email where appropriate. Continued use after changes take effect constitutes acceptance of the revised Policy, subject to applicable law.
14. Contact
Questions about this Privacy Policy or privacy requests: Contact us through the Service.